Commitment to Excellence at Gap Funding Limited
At Gap Funding Limited, we are dedicated to delivering exceptional service and ensuring your satisfaction in every interaction. We proudly support the Financial Conduct Authority’s ‘Treating Customers Fairly’ initiative.
Our Pledge to You
We will:
– Provide Clear Information: We will offer transparent details about our services, including any associated fees or charges.
– Understand Your Needs:We strive to fully comprehend your business requirements, preferences, and circumstances to present the most relevant options.
– Find Suitable Lenders:We will identify lenders that best fit your business needs and financial capacity, based on the information available to us.
– Notify You of Unsuitable Options: If we cannot find a suitable option, we will inform you promptly.
– Communicate Clearly:We aim to keep you well-informed with clear, fair, and unambiguous information.
– Encourage Questions: We welcome your inquiries and are here to help clarify any aspects you do not understand.
– Maintain Clarity: We work diligently to ensure all service and risk information is clear and accessible.
– Provide Complaint Procedures: If you are dissatisfied with our service, we will provide details on our formal complaints process.
How You Can Help Us
To assist us in providing the best service possible, we ask you to:
– Share Your Circumstances: Provide comprehensive details about your income, expenditure, and other relevant factors to help us assess the most suitable products and actions.
– Inform Us of Changes:Let us know about any future changes to your circumstances that might impact your ability to meet credit agreement repayments.
– Seek Clarification: If there is anything about our service or a product/finance solution you do not understand, please ask for further information.
– Offer Feedback:Share your suggestions on how we can improve our service.
For feedback, please contact us at:
Email: enquiries@gapfunding.co.uk
Telephone: +44 (0) 1372 276 631
Address:
Gap Funding Limited
6 The Common
Ashtead, Surrey
KT21 2ED